Endorsements
Wessex Deanery commissioned a programme to support trainee GP’s develop their interpersonal communication skills with a particular focus on the Interpersonal Skills component of the CSA examination. Following the intervention, there was an 18% improvement, on average, across all the participants communication skills examination scores.
Following the success of the initial programme, the approach was subsequently commissioned by the Wessex Professional Development Unit and incorporated into its portfolio of training courses.
Dr Rachel Elliott, Primary Care Dean & Head of School, Health Education England
“We commissioned Ruth Hind to support our GP resident doctors with their communication skills to help with both consultation skills and patient engagement, and to help them pass consultation elements of the MRCGP exam. Ruth has also delivered her attuned communication skills training to other resident doctors in Wessex to support their progression in training.
We were able to gather evidence of improved success rates in passing exams after this support and all resident doctors responded that the process was positive for them.
I would be happy to work with Ruth again”
Quotes from Doctor’s Feedback:-
“Helped me realize importance of parking medical thoughts so that I can truly understand what’s happening in my patients life”
“I am eager to get back to work to practice, reflect and discover. I will slow down and think about where we are in a conversation and be more attentive to patients”
“The back and flow throughout any interaction - equal importance of patient and doctor. Looking forward to building on my positive skills when hitting a rupture”
“Take a beat before start guiding patients to ask them what are their expectations”