Attuned communication is a strength based approach. We support individuals to review film clips of themselves in professional interactions with patients. We only focus on playing back successful moments. This approach has been proven to be highly effective and enables:-

• new learning: analysis of the film enables the individual to learn exactly which behaviours contribute to a connected and successful interaction

• positive behavioural change: being more consciously aware of what they already doing effectively will enable the individual to do it more often

• increase confidence and self-efficacy: watching films of themselves having successful interactions develops strong self belief and confidence creating a virtuous circle that positively reinforces future conversations and provides skills and confidence that can be used in the most difficult situations